Frequently Asked Questions

Discover everything you need to know about your SUQQU experience.

What is the standard shipping timeframe for orders?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery times vary by destination.

Are SUQQU products suitable for sensitive skin?

Yes, SUQQU products are dermatologically tested and formulated with high-quality ingredients designed to be gentle, though we recommend reviewing the full ingredient list for specific allergies.

What is your return policy for beauty products?

We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.

How can I track the status of my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.

Do you offer professional makeup consultations?

We offer virtual consultations with our beauty experts to help you find the perfect shade match and build a personalized skincare routine.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.